Bose accused of spying on users, illegal wiretapping via Bose Connect app – Network World

Those high-dollar Bose headphones? A lawsuit filed in Chicago contends Bose has been spying on users via the Bose Connect app, which enables users to remotely control their Bose headphones, and violating their privacy rights by selling the information about what they listen to without permission. Furthermore, Kyle Zak accused Bose of illegal wiretapping.

The lawsuit claims the app also has a data miner called Segment.io; Segment, the company behind the data miner, advertises, “Collect all of your customer data and send it anywhere.”

The complaint is a proposed class action for all people in the US who bought a Bose wireless product and installed the Bose Connect app; it specifically mentions the Bose products: QuietComfort 35, SoundSport Wireless, SoundSport Pulse Wireless, QuietControl 30, SoundLink Around-Ear Wireless Headphones II and SoundLink Color II.

Bose allegedly designed the Bose Connect app to scoop up data; it claims the app was designed to “continuously record the contents of the electronic communications that users send to their Bose Wireless Products from their smartphones, including the names of the music and audio tracks they select to play along with the corresponding artist and album information, together with the Bose Wireless Product’s serial numbers.”

Bose accused of spying on users, illegal wiretapping via Bose Connect app – Network World

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